SAP | Fraunhofer

Collaborative Warranty and Quality Management

Challenge

In multi-tier supply chains, sharing of quality management data is delayed. The delay is caused by repeated data accumulation before information is passed on to the next tier. In consequence, systematic quality defects are uncovered too late leading to ongoing production of defective assets. Furthermore, due to a lack of incentives, desired data is not always shared. For example, in the automotive context, quality issues discovered in repair shops may reach the manufacturers only when the issues occur in the context of a warranty claim. 

Success

SAP wants to make use of IDS data sharing concepts to improve business processes by providing smart data apps which facilitate intercompany collaboration.  

The example of the „collaborative warranty and quality management“ apps illustrate how repair shops are incentivized to share vehicle quality data along the manufacturing supply chain, irrespective of their relevance for warranty claims. Suppliers of any tier gain transparency of quality issues from different downstream branches. When suppliers perform a root cause analysis of such quality issues, they can integrate downstream or upstream quality and usage data which is shared subject to usage policies.  

P

Benefits

  • Increased exchange of quality data along the supply chain 
  • Timely discovery of evolving quality issues 
  • Parallelizing previously linear business processes 

Partners/Ecosystem

  • SAP
  • Fraunhofer AISEC
  • Fraunhofer FIT
  • Fraunhofer IESE
  • Fraunhofer ISST

Main Technologies

  • IDS Trusted Connector 
  • SAP IDS App Store 
  • SAP S/4 HANA
  • Usage Control (MYDATA)